Entertainment Manager

Under the supervision of the Director of Entertainment, the Entertainment Manager is responsible for all facets of the entertainment pipeline and process including the effective communication and organization of live events taking place at Hard Rock Live and other venues, contract administration, vendor registration, assists with marketing and promotions for live events, front of house operations, and managing the administrative needs of the department.

• Responsible for overall live entertainment and VIBE content
• In the absence of the Director of Entertainment, assumes all responsibilities of departmental operations that are not Production related.
• Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Maintains booking calendars, booking software, show reports, and tracking.
• Reviews show contracts and riders for accuracy and signatures.
• Works with Entertainment Management and Finance team to accurately process invoices, track orders, maintain reports, and accurately account for department expenses.
• Organizes and is main point of contact for outsourced Usher/Ticket Taker/Event Security.
• Organizes and facilitates meet and greets for casino guests and artist VIP packages.
• Organizes and is main point of contact for Merch Vendors and Artist Sellers.
• Serves as main of point of contact for property marketing team including distribution of assets, social media coverage, email campaigns, and show marketing plans.
• Cultivates and maintains relationships with concert industry and community leaders.
• Maintains and organizes memorabilia obtained from artists and performances on property.
• Assists the Box Office as needed including selling tickets.
• Assists the Production Manager as needed.
• Orders and maintains supplies for the department.
• Ensures positive and creative team environment within the department.
• Other duties as assigned.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

QUALIFICATIONS

• Two (2) years of previous entertainment venue, show marketing, ticketing, and booking experience preferred.
• High school diploma or GED required.
• Must be at least nineteen (19) years of age.
• Must be able to obtain an AGCO Gaming License.
• Associates or Bachelor’s degree in Entertainment, Business, Marketing, or related field preferred.
• Previous experience selling tickets via Ticketmaster preferred.
• Previous experience in a casino atmosphere is a plus.

KNOWLEDGE OF

• Ability to read and comprehend industry periodicals, artist riders, detailed reports, memos, or letters.
• Ability to perform public speaking.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Proficient knowledge of Microsoft Office, Excel, and Word is required.

• Bilingual in both official languages English and French, written and oral is preferred

ABILITY TO

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities and play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Manage high-impact and critical communications situations.
• Communicate clearly and concisely, both orally and in writing.
• Be a strategic, analytical, ethical, and effective motivator.
• Participate in the development and administration of goals, objectives, and procedures.
• Prepare clear and concise administrative and financial reports.
• Interpret and explain policies and procedures.
• Operate various types of office equipment.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Be flexible to work varying shifts and time schedules as needed. Heavy concentration on evenings and weekends.
• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to operate potentially hazardous equipment.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.