Retail Manager

The Rock Shop Manager is responsible for achieving retail sales, cost of sales, and inventory goals, and managing all Rock Shop operations to develop and execute store, category, product, and pricing plans that address the guests’ needs. The Rock Shop Manager coordinates with Hard Rock International and approved vendors to order and develop product appropriate for market and location sales. This person must create an exceptional climate of professional and personable service that ensures the long-term engagement of employees, guests, and owners.

• Lead, direct, and manage all department operations. Maintain regular presence throughout the department. 
• Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
• Build business/market share by developing new ways to promote company and by participating in events to increase sales and profits.
• Develop annual and seasonal merchandise plans, including plans to address market fluctuation.
• Forecast and continuously analyze sales to maximize ordering and buying strategies.
• Set appropriate retail prices based on Hard Rock pricing and local market comparison.
• Ensure proper assortment planning for Rock Shop, based on sales volume, floor space, and Hard Rock brand standards and direction.
• Maintain proper inventory, including core retail items, and ensure availability in Rock Shop at all times to maximize sales.
• Monitor quality issues and underperforming items, and create strategies for resolution.
• Identify local market trends and opportunities, including promotions, and product and size needs.
• Communicate and manage relationships with vendors regarding buying, payment, delivery, and sell-through.
• Enforce proper receiving and inventory procedures.
• Update and develop retail designs according to Hard Rock corporate retail product development process.
• Control shipping costs by optimizing logistics and inventory management.
• Implement all loss prevention and security measures and ensure they are effective.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Manage relationships with vendors; assist in negotiating agreements.
• Ensure quality and timeliness of work performed by contracted vendors.
• Ensure compliance with all applicable laws and regulations.
• Create department budget to include sales volumes, revenues, resource quantities, costs, expenses, assets, liabilities, cash flow, and capital expenditures.
• Prepare and execute business plans to ensure the maximization of department performance.
• Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand. Communicate the role that each employee has in their achievement and ensure accountability. 
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Attract and select the best talent available from inside or outside the organization.
• Develop and implement strategies to retain staff.
• Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential.
• Monitor and evaluate staff performance and deliver recognition and rewards.
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Participate in and ensure Sound Checks are being conducted in department.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Resolve guest complaints and implement changes to prevent future issues.
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
• Maintain presence in property during peak business periods.
• Ensure that Rock Shop is well maintained and has a vibe that meets or exceeds brand standards and guest expectations. Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
• Maintain relationships with key clients, owners, and investors.
• Maintain effective relationships with guests.
• Maintain communication with Hard Rock corporate staff.
• Promote the organization in and out of industry and at relevant trade associations.
• Present a professional image to employees, guests, clients, owners, and investors.
• Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
• Perform duties in accordance with and ensure compliance with property management agreement and other requirements and regulations.
• Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented. 
• Maintain confidentiality of guest, employee, and company information.      

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

QUALIFICATIONS

• Degree/diploma or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• 1 years + of experience in retail, purchasing and operations management 

ADDITIONAL REQUIREMENTS

• Must obtain and maintain all licenses / certifications
• Must be nineteen (19) years of age.
• Self-starter with an entrepreneurial spirit and strong organizational skills
• Ability to travel occasionally.
• Ability to work evenings, weekends, and holidays, as needed.

ABILITY TO

• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
• Ability to perform complex quantitative calculations or reasoning.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.