Supervisor - Retail

The Retail Supervisor is responsible for assisting the Retail Manager with the day to day operations of the Rock Shop, ensuring guest satisfaction, while contributing to the business growth and ensuring all standards are followed.

• Motivate employees daily by having a positive attitude and having an open line of communication. Continuously provides employees with verbal recognition, direction and support.
• Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
• Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
• Monitors/coaches employees on performance, compliance with procedures and workload.
• Opens & closes the retail store.
• Evaluates condition of fixtures and physical characteristics of Rock Shop. Fixes minor equipment problems or calls for maintenance assistance when necessary.
• Inspects product levels and storage areas to determine if enough product is on-hand; and to maintain proper storage.
• Organize visual merchandise displays in order to increase foot traffic and sales.
• Observes employees while they stock, assist guests, ring up sales, etc. to ensure adherence to policy and positive guest experience.
• Contributes to stores financial growth through driving sales, managing expenses and implementing plans for increased profitability. 
• Assists in the training and retention of store staff in sales to deliver exemplary customer service and meet sales goals.
• Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits
• Other duties as assigned
• Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION AND CERTIFICATIONS

• Proven track record of supervisory success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
• Proven track record of making high quality decisions and the ability to make complex decisions.
• Applicable standard of education is required.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain all licenses / certifications
• Must be nineteen (19) years of age.

SKILLS

• Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
• Adherence to health/safety and food safety regulations.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.