Experienced Dealer - Table Games

The Dealer is responsible for dealing all assigned games, in accordance with the position category as defined below:

• The Dealer 1 position requires dealing Blackjack (including variations of Blackjack) and all Novelty Games.

• The Dealer 2 position requires meeting the requirements of the Dealer 1 position and of one (1) Core Game.

• The Dealer 3 position requires meeting the requirements of the Dealer 2 position and one (1) of the additional Core Game.

• The Dealer 4 position requires meeting the requirements of the Dealer 3 position and one (1) of the additional Core Game.

Novelty Games are defined as:

• Any game for which the Employee requires four (4) hours of training or less and includes 3 Card Poker, Let It Ride, Pai Gow Poker, Casino War, Mississippi Stud, Ultimate Texas Hold’em, Sic Bo and any additional novelty games.

Core Games are defined as:

• Any game for which the Employee requires more than four (4) hours of training and includes Blackjack, Craps, Roulette, Baccarat and Poker.

• Responsible for dealing an assigned game in accordance with established policies and procedures. 
• Complies with all departmental and Company Policies including business ethics guidelines and all regulatory requirements.
• Offers the highest possible level of Guest service resulting in a maximum level of customer enjoyment and return play.
• Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as morale.
• Works diligently to support the Company’s culture and team philosophy throughout the property.
• Amicably resolves customer related problems in a fast paced environment.
• Ensures the confidentiality and protection of each Guest’s personal information, including rewards, credit lines, win/loss and playing habits.
• Maintains confidentiality of all Company proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Performs the functions of a Dealer on an assigned shift.
• Act as a role model to all Team Members and always present oneself as a credit to the Hard Rock Brand.
• Promote positive public relations and create an enjoyable atmosphere for all.

Each candidate must:

• Pass a basic math assessment.
• Successfully complete an interview.
• Successfully complete Table Games auditions for all required games.
• Demonstrate exceptional guest service skills including a positive demeanor and calm, steady temperament.
• Demonstrate and maintain strong ethical standards at all times.
• Demonstrate excellent interpersonal, written and verbal communication skills in English.  Proficiency in a second language (French) is preferred.
• Obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

SKILLS

• Must possess excellent communication and guest service skills.
• Must offer the highest possible level of guest service resulting in a maximum level of player enjoyment and return play.
• Excellent interpersonal, written and verbal communication skills in English is essential.

PHYSICAL DEMANDS

• Duties and responsibilities are performed on the casino floor in a fast-paced environment, with constant exposure to the general public and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to perform repetitive procedures and handle gaming equipment; reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.