BUSINESS ANALYST - IT

The Business Analyst specializes in understanding the needs of the business owners and translating them into technical specifications. This position will act as an interface to the business owners and technology departments, as well as implementing and supporting the Enterprise Applications within several core functional areas of the business: resort systems (gaming and hospitality), and administrative systems (human resources and finance).

The position involves analysis and presentation of information to business owners, including marketing, finance, slot operations, and human resources. It requires proficiency with developing requirements documents, knowledge of the business and strong communication skills.  The position will also be responsible for the QA of any new or changes to the applications before they are released and deployed into the Production environment.

These initiatives will be done in accordance with department policies, procedures, and standards to support information systems development and maintenance.

• Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
• Evaluate information gathered from multiple sources, decompose high-level information into details, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with technical team and business owners to analyze information needs and functional requirements to deliver an effective solution
• Develop and document enterprise wide requirements and translate them into technical specifications
• Successfully engage in multiple initiatives simultaneously
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirements
• Analyzes and interprets test data, maintains test records and documents
• Coordinates receipt and installation of all software and hardware for testing
• Delivers tested software and/or hardware with documentation for further action in accordance with the Lab Operating Policy.
• Conducts testing and debugging of application software.
• Compiles implementation documentation through the combination of vendor supplied and internally developed documentation.
• Analyzes business needs and makes appropriate application software modifications.
• Tests application software modifications to ensure accuracy of changes.
• Works with key users to resolve application software problems and issues.
• Works with project team members to design, test and install application software modifications.
• Partake in the QA and release management of new and changes to applications through thorough testing, debugging and user acceptance before planning and executing deployment into Production
• Provide end user training
• Provide post implementation support and troubleshooting
• Analyze problems and escalate issues in a timely manner for quick resolution.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Be the liaison between the business units, technology teams and support teams.
• Works on multiple high priority projects concurrently
• Maintains and enhances technical skills through formal and on-the-job training
• Responds to and assists with other problem tickets as required
• Performs other duties as assigned
• Lives the Brand. 

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Casino gaming and/or hospitality background or experience preferred

• 5-8 years related experience as business analyst or similar position
• 5-8 years desired related experience in Casino Gaming Systems HR, Payroll, Finance Applications such as Infinium, iCIMS or other Applicant Tracking Systems, Kronos, Learning Management, and Self Service.
• Project Management/Coordination practices and techniques
• Proficiency in MS Office Suite (Word, PowerPoint, Visio, Excel, Outlook)
• Exceptional interpersonal and communication skills with the ability to deal with a diverse range of people, which includes the upper levels of corporate management
• Self-sufficient, requiring limited supervision over job knowledge, expectations and successful project completion
• Adhere to the Alcohol and Gaming Commission of Ontario, and other applicable municipal, provincial, and federal laws and regulations

SKILLS

• Highly personable and able to communicate clearly and build strong relationship across business groups and with IT personnel

• Ability to translate business requirements to technical requirements to enable IT technical teams
• Stakeholder management, including department leaders, vendors and consultants
• Knowledge management
• Strong technical background

PHYSICAL DEMANDS

• Duties and responsibilities are performed on the Casino Floor in a fast-paced, with constant exposure to general public and excessive noise.

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.