EXECUTIVE STEWARD

The incumbent in this position is responsible for maintaining a sanitary environment for food and beverage preparation and storage as well as provide clean service ware and utensils for the entire food and beverage operation

Essential Duties & Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Ottawa their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. 

• Hires, trains, motivates, evaluates, and manages food and beverage staff in order to ensure that team members receive adequate guidance and resources to accomplish established department objectives.  

• Develops, implements, monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department.  

• Directs the maintenance of cleanliness of the back of the house areas, which includes; main kitchen, storage areas, dumpster, loading dock, EDR, and washing areas. Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements. 

• Assists in the maintenance of the inventory and coordination of the distribution of all big four items: china, glassware, linens, and silver which also includes visual inspection to ensure cleanliness and safe transportation. 

• Assists Executive Chef and Sous Chef in overseeing and ensuring all Health Code Standards relating to cleanliness and sanitation requirements are maintained at all times in kitchens and back of house areas. 

• Controls equipment storage areas and the issuance of equipment for the Food Service Department. 

• Attend and participate in meetings, completing follow-up as assigned. 

• Perform other duties as assigned  

• High school diploma or equivalent.  

• A minimum of 5 to 10 years’ experience as a Stewarding Supervisor; or equivalent combination of education and experience. 

• Must obtain and maintain all licenses (Food Handlers, Smart Serve, Gaming License)  

• Must maintain strict confidentiality relative to financial data and casino policies. 

• Must be at least nineteen (19) years of age. 

• Prior experience opening new properties/outlets strongly preferred. 

• Must be able to work holidays and weekends, as well as flexible shifts. 

• Preferred experience in Casino, Multi unit Hotel-1200 Rooms+, Cruise Ship, Large Convention Operations 

• Management of 40+ Stewarding Staff 

• Knowledge of HACAP, WHMIS 

• Experience in USPH, NSF or other company mandated Health and Safety Regulatory Standards. 

KNOWLEDGE OF 

• All operations of the Stewards’ Department. 

• Demonstrated organizational skills, budgeting experience and full understanding of financials.  

ABILITIY TO 

• Communicate clearly and concisely, both orally and in writing. 

• Be flexible to work varying shifts and time schedules as needed.  

• Deliver programs which create a service level of excellence for internal and external guests.  

• Tie training to the organization’s strategic goals. 

• Ability to communicate effectively with all levels of employees and outside contacts. 

• Review and comprehend all necessary documentation. 

• Inspect and maintain all areas for which responsible. 

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

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