SUPERVISOR - HOUSEKEEPING

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

The role of Housekeeping Supervisor at Hard Rock Hotel & Casino is to Amplify the level of Housekeeping service and elevate the guest experience.  In this leadership role, Housekeeping Supervisors will oversee and inspect the quality of room cleanliness for Hard Rock Hotel & Casino’s valued guests.  Housekeeping Supervisors will service a range of clientele, all of which are expected to be treated with first-class service in all aspects.  Supervisors will release all rooms in their sections daily, perform standards tests and assist guests with any requests they receive, working closely with Housekeeping Management.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Ottawa their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible.
• With assistance from Housekeeping management, supervises the property’s Hotel Housekeeping Department in all daily operations.
• Creates a culture of high ethical standards, integrity and service at all times.
• Personally, assists guests, inspect all guest rooms, solicits feedback and adapts internal procedures accordingly.
• Implements systems that help anticipate the needs of our guests.
• Seeks opportunities to improve performance and implements action plans for improvement.
• Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product.
• Works with direct reports to conduct performance appraisals and evaluates progress toward goals.
• Creates a culture of accountability through quality control metrics for Housekeeping performance.
• Ensures that all Housekeeping employees have excellent initial and ongoing training.
• Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.
• Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
• Ensures integration and teamwork for the department in a positive environment.
• Participates in quality assurance program and helps Housekeeping achieve a top-tier rating.
• Assure all safety policies and procedures are followed.
• Is responsible for completion of room projects.
• Account for and inventory linens and housekeeping supplies.
• Utilize device/HotSOS to place requests for Housemen and other departments.
• Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX.
• Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA/Forbes).
• Assist in created housekeeping assignments and maintains them to ensure efficient and accurate execution.
• To attend training and meetings as and when required.
• To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
• Other duties as assigned.

• High School diploma, GED, or equivalent required.
• Minimum 2 years of experience in Hotel Housekeeping role.
• Bilingual in French preferred.

Physical Demands:

• Ability to stand for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.