DIRECTOR - FACILITIES

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

The Director of Facilities is responsible for overseeing facility maintenance, public space and grounds keeping. The Director is also responsible for ensuring compliance with OSHA standards and regulations, as well as municipal, provincial, and federal regulations and codes. 

RESPONSIBILITIES

• Responsible for setting goals, objectives, and action plans to ensure successful operations in assigned areas. 

• Creates an atmosphere that induces guests to make Hard Rock Ottawa their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.  

• Assumes management responsibility for day-to-day operations and financial activities. 

• Constantly provides direction for building repairs and alterations while assuring continuous maintenance and operation of equipment. 

• Works with the president to establish contingency planning and emergency response procedures to minimize the business affect in the event of the interruption of critical utilities and equipment. 

•  Ensures maintenance programs are prepared for long-range economies. 

• Immediately collaborates with operational departments to address facility issues which may affect guest service, efficiency or safety. 

• Works with other department heads to ensure projects are completed in a timely manner and up to standards  

• Weekly inspections of the property, both inside and outside noting deficiencies. 

• Develop, schedule, and control maintenance for systems and equipment. 

• Oversee/inspection of jobs in progress and at completion to ensure standards of workmanship and safety are met. 

• Establishes department standard, guidelines and objectives, and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operations of assigned areas. 

• Develops reporting and monitoring systems to accomplish objectives, maintains control of assets and fulfills regulatory compliance. 

• Prepares operating budgets, monitors budgetary compliance and takes action on budget variance items. 

• Ensures the effective, efficient, safe and overall cleaning maintenance of facilities and public areas. Also responsible for maintenance of facilities and repair of building amenities, utilities, parking lots, exterior landscaping and interior floral/seasonal decorations, oversees and administers maintenance contracts, as well as lead all new construction projects.  

• Adheres to and enforces compliance with all regulations established by AGCO and other applicable agencies pertaining to gaming and facilities. 

• Approves staffing work schedules and assures optimum development of work force to ensure that all projects are completed within designated timeframes. 

• Maintains cleanliness standards through an inspection process throughout all assigned areas of responsibility by observing and correcting any work-related deficiencies. 

• Appraises work situations; directs, delegates, schedules and organizes work crews through their leaders to accomplish all assigned job functions. 

• Directs resources to complete cleaning duties and maintenance/repair tasks on the facility with minimal impact on guest service. 

• Oversees condition of grounds, snow removal and lawn maintenance. 

• Plans and supervises maintenance of the facility as well as the planting, cultivating, pruning, and caring for plants, shrubs and trees. 

• Responsible for ensuring facility and grounds are aesthetically welcoming to guests. 

• Participate and contribute towards the initiatives established by the Executive team. 

• Monitors and maintains energy and HVAC management systems. 

• Oversees the general cleaning of grounds and surrounding areas. Ensures that the facility is maintained in a condition which excels in entertainment standards. 

• Supervises and participates in the operation and maintenance of pumps, and in the maintenance of irrigation and drainage control systems, including wells, pumps, and automatic controls. 

• Inspects facility utilities and equipment and takes action to correct problems in order to minimize potential for safety violations. 

• Prepares schedules and reports as required for equipment and personnel. 

• Ensures team members are properly trained and qualified to operate specific equipment.  

• Utilize programs designed to help Save the Planet 

• Perform other tasks as required in accordance to the business need 

• Lives the Brand 

• Duties and responsibilities subject to change  

EXPERIENCE, EDUCATION, AND CERTIFICATIONS 

• A combination of education and experience in trades, project management, commercial and hospitality industries 

• Five (5) years previous managerial experience required.  

• Bachelor’s Degree in a related field preferred. 

• Previous experience in new development and construction projects preferred 

SKILLS 

• Proven track record of managerial success in a fast paced environment to drive the business toward success 

• Able to make high quality and complex decisions  

• Thorough understanding and ability to troubleshoot HVAC, electrical, and plumbing systems and components, as well as kitchen equipment 

• Possesses a thorough understanding of Project Management procedures and process. 

• Must have knowledge of Construction Contracts, Construction Documents and Project Administration. 

• Knowledge of construction means and methods required 

• PC and automated building management system proficiency required. 

• Must possess strong communication skills with ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization 

• Select, supervise, train, and evaluate team members; 

• Able to motivate, train and guide others to meet performance objectives 

• Must be able to work varying shifts and time schedules as needed 

• Be a proactive thinker, strategic and creative. 

• Be open to guidance and input from all corporate directives. 

• Make difficult decisions which benefit the organization in the short and long term.  

• Be a strategic, analytical, ethical and effective motivator;  

• Participate in the development and administration of goals, objectives, and procedures;  

PHYSICAL DEMANDS 

• Ability to stand and sit for extended periods of time. 

• Ability to walk distances.  

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. 

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.