SUPERVISOR - CAGE & COIN

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

• Accountable for your staff, assisting with hiring, training, evaluations, recognition and development.
• Responsible for overseeing the daily Cage operations and enforcing accounting controls in order to safeguard the company assets.
• Maintains general awareness of the cage operation at all times, and complies with security policies and procedures in order to secure company assets.
• His or her strong presence on the gaming floor will be vital to the management of people and interacting with customers, while ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
• Ability to monitor business demands and make necessary scheduling and staffing adjustments.
• In charge of training employees, appraising performance, rewarding and disciplining employees.
• Establishing and maintaining positive working relationships with all departments.
• Handle employee related issued with composure and professionalism.
• Handle customer disputes in a professional manner.
• Interact with vendors and members of other departments in a professional manner on the phone, via email and in person
• Performs MOD responsibilities on a rotation
• Perform other duties as assigned.
• Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• The individual will have a strong working knowledge of all areas of the Casino Cage.
• Managerial or Supervisory experience in the related field of three (3) or more years. Preferably within a high volume Casino Cage department.
• Working knowledge of computer software packages and have the ability to make progress on multiple tasks under time constraints.
• Demonstrated strong organizational, interpersonal, analytical, communication, and managerial skills.
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS

• Strong organizational, interpersonal, analytical, communication and managerial skills
• Communication, problem-solving, decision-making, prioritization, and analytical skills required
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Ability to work and contribute in a team environment under tight deadlines
• The employee must frequently lift and/or move up to 50 pounds.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.