• Table Games Dealer

    Posted Date 6 days ago(1/16/2019 4:58 PM)
    Job ID
    2018-5900
    Category
    Table Games
  • Overview

    From the brand that rocks the world, a career that rocks yours!  We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region.

    Responsibilities

    We are now hiring experienced and inexperienced Table Games dealers! Applications are open for external applicants and current Team Members. Experienced dealers must pass an audition. Don’t have experience? Don’t worry – we will be hosting a dealer school for free. Please see qualifications below:

     

    A Dealer’s responsibilities include, but are not limited to the following:

     

    • Responsible for dealing an assigned game in accordance with established policies and procedures. 
    • Complies with all departmental and Company Policies including business ethics guidelines and all regulatory requirements.
    • Offers the highest possible level of customer service resulting in a maximum level of customer enjoyment and return play.
    • Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
    • Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
    • Works diligently to support the Company’s culture and team philosophy throughout the property.
    • Amicably resolves customer related problems in a fast-paced environment.
    • Ensures the protection of customer’s rewards and credit lines. 
    • Maintains confidentiality of all Company proprietary information including business processes, customer lists, marketing plans and any other confidential information.
    • Performs the functions of a Dealer on an assigned shift.

    Qualifications

    • Minimum of two (2) years experience in a gaming environment as a Table Games dealer is preferred.
    • Successfully complete a Table Games audition
    • Pass a basic math assessment
    • Successfully complete an interview
    • Demonstrate exceptional guest service skills including a positive demeanor and calm, steady temperament
    • Demonstrate and maintain strong ethical standards
    • Excellent interpersonal, written and verbal communication skills in English is essential
    • Proficiency in a second language (French) is preferred
    • The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario 

    Inexperienced applicants MUST attend unpaid Dealer School (date TBD)

    • Training generally takes place five days per week for three to four hours per day, for up to 4-6 weeks.
    • A day and evening session is usually held to accommodate current work schedules
    • Students do not receive pay for their time spent in training
    • Attending the Dealer School does not automatically guarantee employment as a Table Games Dealer 

    Work Environment: 

    • Duties and responsibilities are typically performed on the Casino Floor in a fast-paced environment, with constant exposure to general public and excessive noise.
    • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, colour, and peripheral vision, depth perception and ability to adjust focus.

      

    Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.  

    If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. 

    We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

     

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