• Floor Supervisor - Table Games

    Posted Date 2 weeks ago(1/8/2019 1:43 PM)
    Job ID
  • Overview

    From the brand that rocks the world, a career that rocks yours!  We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region. 


    This Full-Time position is responsible for the overall management of all casino Table Games for a particular shift.


    • Monitors and adjusts table game limits with respect to gaming volume.
    • Responsible for compliance with all Hard Rock Casino's Compliance.
    • Responsible for specific table games scheduling for Dealers.
    • Responsible for maintaining a high level of subordinate performance & productivity.
    • Responsible for customer enjoyment and satisfaction.
    • Handle casino Guests’ needs, complaints and disputes related to table games and the overall property in a timely, professional manner.
    • Support the Hard Rock culture and team philosophy throughout the property.
    • Act as a role model to all Team Members and always present oneself as a credit to Hard Rock.
    • Promote positive public relations and create an enjoyable atmosphere for all.
    • Comply with all regulatory requirements.
    • Other duties as assigned.
    • Lives the Brand.



    This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.





    • High school diploma or equivalent required.
    • Ten (10) years casino experience with a minimum of five (5) years in a Dual-Rated management level.
    • A minimum of ten (10)  years of experience as a Table Games dealer required. The ability to proficiently deal the following Table Games is required: Mini Baccarat, Pai Gow Poker, carnival games, and Blackjack.
    • In addition, the ability to proficiently deal 2 out of 3 of the following Table Games is required: Craps, and Roulette.
    • Must have knowledge of Hard Rock Casino's Compliance and Regulations, as well as Policies & Procedures.
    • Proficiency in a second language (French) is preferred
    • The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario



    • Must possess excellent communication and customer service skills.
    • Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play
    • Excellent interpersonal, written and verbal communication skills in English is essential
    • Analytical, observational, organizational, interpersonal and communication skills.



    • Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, with constant exposure to general public and excessive noise.
    • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.



    Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.


    If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.


    We thank all candidates for their interest, however, only those being considered for an interview will be contacted.


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