• Table Games Dealer - Part Time

    Posted Date 6 days ago(9/16/2019 7:38 PM)
    Job ID
    2019-8007
    Category
    Gaming
  • Overview

    From the brand that rocks the world, a career that rocks yours!  We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region.

     

    Hard Rock Ottawa is seeking new and experience Poker dealers! We will be opening Poker Tables in the coming months and are looking for rock stars to join the band!

    Responsibilities

     

    A Dealer’s responsibilities include, but are not limited to the following:

     

    • Responsible for dealing an assigned game in accordance with established policies and procedures. 
    • Complies with all departmental and Company Policies including business ethics guidelines and all regulatory requirements.
    • Offers the highest possible level of customer service resulting in a maximum level of customer enjoyment and return play.
    • Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
    • Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
    • Works diligently to support the Company’s culture and team philosophy throughout the property.
    • Amicably resolves customer related problems in a fast paced environment.
    • Ensures the protection of customer’s rewards and credit lines. 
    • Maintains confidentiality of all Company proprietary information including business processes, customer lists, marketing plans and any other confidential information.
    • Performs the functions of a Dealer on an assigned shift.
    • Act as a role model to all Team Members and always present oneself as a credit to Hard Rock
    • Promote positive public relations and create an enjoyable atmosphere for all
    • Comply with all regulatory requirements
    • Other duties as assigned
    • Lives the Brand.

    Qualifications

     

    EXPERIENCE, EDUCATION, AND CERTIFICATIONS

    • Pass a basic math assessment
    • Successfully complete an interview
    • Successfully complete 4-6 weeks of Dealer School and a Table Games audition
    • Demonstrate exceptional guest service skills including a positive demeanor and calm, steady temperament
    • Demonstrate and maintain strong ethical standards
    • Excellent interpersonal, written and verbal communication skills in English is essential
    • Proficiency in a second language (French) is preferred
    • The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

     

    SKILLS

    • Must possess excellent communication and customer service skills.
    • Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play
    • Excellent interpersonal, written and verbal communication skills in English is essential

     

    PHYSICAL DEMANDS

    • Duties and responsibilities are performed on the Casino Floor in a fast-paced, with constant exposure to general public and excessive noise.
    • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

     

    Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

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